Refund & Cancellation Policy.
How cancellations and refund requests are handled for NO17 Travel digital services.
Last updated: 20 September 2026
Scope
This policy applies only to paid digital services sold directly by NO17 Travel, a travel information and digital services brand operated by NO17 Global, Dubai, UAE. It does not apply to hotel, flight, tour, transport or other purchases completed on third-party supplier websites.
Before digital work begins
If a paid service has not yet been generated, delivered or substantially started, you may request cancellation through our Contact page. Where cancellation is reasonably possible, the payment may be refunded to the original payment method.
After a digital service is generated or delivered
Because customised itineraries, maps, exports and similar digital products can be created specifically for the customer and may be immediately accessible, they may not be cancellable simply because the customer changes their mind after generation or delivery, subject always to rights that cannot be excluded under applicable law.
Problems with a NO17 Travel service
If the digital output is materially incomplete, corrupted, duplicated because of a payment or technical error, or cannot be delivered due to a NO17 Travel system problem, contact us promptly. We may regenerate the service, correct the issue or provide an appropriate refund depending on the circumstances.
Refund requests
Submit the request through our Contact page or email info@no17travel.com with the account email, service purchased, transaction reference and a brief explanation. Approved refunds are returned to the original payment method where possible. Bank or payment-provider processing times are outside NO17 Travel's control.
Third-party travel bookings
Refunds or cancellations for hotels, airlines, tours, cars, trains, ferries, cruises or other supplier services must be requested directly from the supplier with whom the booking was completed. NO17 Travel does not receive or control those booking payments.
Chargebacks
If you believe a NO17 Travel payment is incorrect, please contact us first so we can investigate. This does not restrict any rights you may have with your payment provider or under applicable law.